Frequently Asked Questions
Processing orders
I have not received my order confirmation?
You will receive your email confirmation within 24 hours after you placed your order. If you can’t find this email please check your spam inbox. Please send us an email after you checked your spam inbox and we will solve this issue for you.
When will my order be shipped?
All orders are processed and shipped on business days only (Monday through Friday) excluding major holidays. Orders placed on Saturday, Sunday, Holidays or after normal business hours will be processed on the next business day. Orders are shipped within 2-5 working days. Longer delays may apply depending on volume and time of year.
When will my order be delivered?
We are shipping our canvases to customers worldwide, therefore our products are shipped from 10 different locations across 6 countries including USA, Canada, Mexico, Australia, UK and Spain. You can check the delivery time for your specific country in our shipping policy.
I ordered 2 or more items and only received 1 today?
Sometimes we ship items separately due to the fragile products we sell. So if you only received 1 item the other package(s) will be coming shortly.
Returns and exchanges
How do I ship my order back to you?
If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Can I cancel my order?
Due to our fulfillment protocol, we are only able to cancel orders before they have been shipped. Orders are shipped 2-5 working days after they are placed. If your order is still within the pre-shipping period you are eligible to cancel your order, otherwise you’ll have to return the package once you received it.
The best way to cancel your order is to reply to your receipt, so we can easily verify the cancellation eligibility. Once verified, we will cancel your order and refund you immediately.
Payment and pricing
What payment methods do you accept?
We accept all major payment providers including PayPal, Visa, MasterCard, Discover, Apple Pay, American Express, Bancontact, Google Pay, iDEAL and Maestro card.
Why are the prices changing?
Artists are free to set their own commissions. This means that they can change the price. So, the designer can make their products affordable to our customers but also more expensive for exclusive works.
Product information
In what size are the canvas prints available?
For each type of canvas print we have 3 available sizes to match your room as you can see below:
1-panel canvas printcanvas prints stretched over 1 single panel
Portrait oriented canvas prints
Landscape oriented canvas prints
3-panel canvas printcanvas prints stretched over 3 separate panels
5-panel canvas printcanvas prints stretched over 5 separate panels
Still not sure what size you should get? Read our blog to find out which size fits your room.
From what materials are the canvas prints made?
Canvas material
Our canvases are made of Genuine artist-quality canvas with a poly-cotton blend which offers more durability than most other blends. They have a satin finish which results in beautiful colors from every angle and are also easy to clean with a dry cloth. The used materials are also scratch, crack and warp resistant with long-lasting quality.
We offer two types of frames, a stretched frame and a floating frame. It’s important to know that the stretched frame is always present, also in the floating frame variants. It is called ‘stretched’ frame as the canvas print is stretched around the frame as you can see in the image below.
Stretched frame:
Stretched frames are made with a profile of Radial Pine produced from renewable forests. Our wooden profiles are Forest Stewardship Council (FSC) certified for sustainable forests.
Let us go through the specialities of our frames:
- It is Knot Free which means there are no imperfections from branches.
- Finger jointed frames which offer more strength.
- Sap-free frames which means there are no stain-producing elements in our frames.
- We use Kiln dried wood which makes low moisture content in frames
- We use wrap-free wood so there is no chance of bowing the frame.
Additional black frame:
- We use 100% kiln-dried molding for the black frames.
- It is sanded two times and finished without using any type of toxins or chipping.
- Made from 100% real pine wood.
- Available in a professional matte black frame.
Ink:
We offer a unique canvas coating that produces the highest quality images by using our UL Certified GREENGUARD GOLD Inks.
Our ink has the following features:
- State-of-the-art printing technology for sharp photographic reproduction and color fidelity.
- We use UL Certified GREENGUARD GOLD Ink.
- Water resistant
- fade resistant
- Anti-yellowing
Hanging the canvas print:
Our canvases Come with sawtooth hanging hardware and rubber bumpers which makes the canvas prints ready to hang on your wall.
Artist account
When will my account be approved?
You will receive your email confirmation within 24 hours after you placed Usually it takes less than 24 hours to review your account. Once the account has been approved or rejected you will receive a notification email.
Can I start selling on the website?
Every digital artist can sell on our platform as long as you are the rightful owner and your art does not contain explicit content.
You can find more information about selling on the platform by clicking on this link
My artist account has been rejected. What can I do?
Your account gets rejected when we believe that some information from your profile is not correct. If you believe we made a mistake, you can send us an email directly to [email protected] and provide additional information.
How much commission do artists receive?
As a selling artist, it’s important to get familiar with the way pricing and payments work on the HolyMowly Marketplace. The following article should shed some light on topics like:
Base Price, Artist Margin, & Retail Price
This is how it works:
Base Price
The Base Price covers HolyMowly’s service fee and the cost of manufacturing.
Below are all base prices for each variant listed:
Stretched Canvas Prints
Canvas Prints with Floating Frame
Artist Margin (& Markup)
The Artist Margin (& Markup) show how much you make off of a sale, the markup being the percentage of the base price and the margin being the actual dollar amount.
Usually our artists apply a 20% markup, which leads to the following Retail Prices and profit margins:
Stretched Canvas Prints
Canvas Prints with Floating Frame
You can implement these margins or set your own markup percentage. You can always change your margin by updating the prices of your products.
Retail Price
The base price and artist margin combine to create the retail price, which is the price you see for each product across the HolyMowly website.
Let’s use an example:
Large size canvas prints have a base price of $98.76 USD.
You set a 20% markup for large framed art prints. 20% of the $98.76 base prices means you get an artist margin of $19.75.
$98.76 base price + $19.75 artist margin makes for $118.51 retail price.
Please note: prices are usually rounded to .95, This extra margin is also part of your profit margin.
Business Information
How are you minimizing your impact on the environment?
Globel-level printing network
By taking advantage of local manufacturing, we can reduce our impact on the environment by limiting shipping pollution. On top of that we can support local economies and reduce shipping times so that your product will be delivered on time.
Print on Demand
Our products are printed on demand, this means that the products will only be manufactured when an order is placed. Due to this solution, we do not need any warehouses for stock and have no wasted materials for manufacturing and stock management.
Sustainable materials
We use sustainable materials as explained in the FAQ section ‘Product information – From what materials are the canvas prints made? ‘
Where are you located?
Our primary office is in Belgium, however, our prints are currently manufactured and shipped from 11 facilities spread over 6 countries including Spain, the United Kingdom, the United States, Canada, Australia, and Mexico. This printing network allows us to deliver our canvas prints quickly to our customers globally.
Can’t find what you’re looking for?
Get in touch by filling our contact form below:
